How are deliveries processed ?
The orders are transported by our logistics partners or by us Intense Moibiliário and Interiors to the address of delivery that defined at the time of registration. It is always made a prior contact before delivery of the goods to advise that we will do the service, if you can not receive the order will be scheduled new delivery within the availability of both parties.
For Continental Portugal the transport of the goods is done either by specialized transport carriers or by our vehicles, for smaller volumes we send by CTT or a generic carrier.
For the Azores, Madeira, Angola and Mozambique the transport is done by sea in containers by groupage or complete containers depending on the order volume. For the remaining destinations the transport is done by specialized carriers operating in the area in question.
Intense Mobiliario and Interiores or our logistics partners are always contacted prior to the delivery of the goods to advise that we are going to carry out the service, in case it is not possible to receive the order will be scheduled a new delivery within the availability of both parties.
We deliver the orders to different addresses of the purchase address.
The estimated time of delivery is the one indicated on each product, always having the possibility of being lower, but never exceeding the maximum period indicated, except in exceptional situations.
In the case of Angola and Mozambique, for example, in addition to the delivery time that appears next to the product, the transit time of the ship, which can vary between 30 and 45 days depending on the zone, must be taken into account.
The products are packed to ship and packaged so that they arrive at the place of delivery in perfect condition always in view customer satisfaction.
Receipt of order
We recommend that all orders should be delivered subject to verification and control, and that the client make any notes about the product status tab sizes of the carrier in case of partial or total deterioration.
Without appropriate annotations customer the order will not be subject to subsequent challenge with the Intense Interior.
Checking the state of the product is considered as effected, once signed sized guide.
If the product is damaged, please take a photo and send us the photo to the email firstname.lastname@example.org within a maximum of 24 hours in order to trigger the transport insurance.
Any package received at our facility without identifying the sender or sent to collection, will not be accepted.
Error Content Ordering
On receipt of the order by the customer, the latter shall indicate by phone, fax or email with the Intense Interior the claim of non-conformity of the goods in kind, quality or quantity compared with the data of the order made.
Complaints for non-compliance must be made within 24 hours of delivery of the order.
Claims not made in accordance with the rules defined above and in due time will not be accepted by Intense Interior.
Intense Interiors undertakes to provide a service delivery quality meeting deadlines and responding to their customers in the most timely manner possible.
Intense furniture and interiors, 01/01/2018