Returns / Complaints

You can make the return / termination of the contract in the following conditions:

You have the right to return the purchase within a maximum period of 14 days from the date of delivery of the goods / order, unless the cancellation, devolution cause any loss to Intense.
In this case, if the client does not really want the products ordered, you must accept the payment of all expenses taken at the time of the cancellation request.
They are not accepted exposure product returns purchased with discount promotion for this.

If you wish to make a return to pre-enter in contact with us via e-mail: through telephone number +351 255863406 ( (call to national fixed network) or you can go to our facilities by making follow compulsorily invoice cash sale or purchase and tell us if you want to make the exchange of goods or a refund.

Items returned must be in perfect condition, complete and properly packed in the original package and without any signs of actual use.

In case of withdrawal or customer error shipping costs and returns will be the responsibility of the customer. only responsible for the return postage and for reference if there is an internal error and the product shipped does not match the request if the product is defective and whether the source has been damaged during shipping. In these last two situations the exchange must be run by the same article. If you want to make an exchange for another item different, the return postage and for the new post will be the customer's responsibility.

The returns, cancellations or refunds do not apply to personalized goods, estaprevista situation in the law:
"Supply of goods produced or ordered according to the consumer's specifications or clearly personalized can not be returned."

Articles that are on this site and colors that approximate as closely as possible the genuine, but remember that in some cases may not correspond 100% to reality. For specific cases, please check all information with the technical department before ordering, since the returns for technical reasons will be the responsibility of the customer.

Important Note: We recommend you pay attention to the state outside of the package, it may reflect a possible damage to the product. Upon delivery you should check the condition of the product before signing the Guide Portes and thus accepting the order.

If the product is damaged, please send us the photograph and the photograph to e-mail: within a maximum of 24 hours in order to drive the safe transport and proceed to resolve the situation.

The verification of the status of the product is considered to take place since the guide Portes signed.

Any package received at our facility without identifying the sender or sent to recovery will not be accepted.

The information concerning the right to terminate the contract by the consumer (private client) is described in detail in Decree-Law n. 143/2001 and Decree-Law n. º 82/2008.

Concerning the right to terminate the contract on the part of companies, institutions, Liberal Professionals and Entrepreneurs sole proprietorship applies to general law of the Portuguese Civil Code, in particular those laid down in Decree-Law 67/2003.

Can resolve doubts about returns and other events through:

Customer Service


Phone: +351 255 863 406*
Mobile phone: + 351 918 908 109**

(* call to national fixed network)
(**call to national mobile network)

6 (Mon to Fri - 09h00 to 17h30).



Alternative resolution of consumer disputes:

Centro de Arbitragem de Conflitos de Consumo de Lisboa

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

Centro de Informação de Consumo e Arbitragem do Porto

Version of January 1, 2023